Common Getting Started Questions

ContentMX Knowledge Base

What if I forget my password? If you have forgotten your password, you can reset the password on your account and receive a new temporary password. Go to the login screen and click the “Forgot Your Password?” link. This will take you to the Reset Password page where you can enter your username. An email will then be sent to …

My email is being sent to a spam folder, how do I prevent that?

ContentMX Email Deliverability, Knowledge Base

We take email deliverability very seriously and work to ensure the best results for our clients. Our email is delivered through SendGrid (http://www.sendgrid.com), one of the worlds largest email infrastructure providers. They provide the services needed to achieve the highest level of deliverability. We also test the quality and deliverability of email using Litmus (http://www.litmus.com). Upon request we can run …

WordPress Connection Issues: ModSecurity

ContentMX Knowledge Base

In some cases the connection to WordPress will not allow new blog articles to be submitted. An error such as the following is returned: The page you are trying to access is restricted due to a security rule. If you believe the security rule is affecting the normal operation of your website, contact your host support team and provide detailed …

Why do recipients sometimes see “via” or “On Behalf Of” as part of the FROM address in their email program?

ContentMX Email Deliverability, Knowledge Base

This information appears because we are providing the email authentication needed for the deliverability and security of your email campaigns. How authentication works By default, it is fairly easy to forge your identity when sending email. All you do is set the FROM address and name to whatever name you would like. For instance, anyone can pretend to be a …