Why do posts to Facebook, Google+, etc. use a different thumbnail and description from the one I provided?

ContentMX Knowledge Base, Using the Platform

You may discover that when you post a web link to social media sites like Facebook, Twitter and Google+ that the thumbnail and description displayed on these sites is different from the one you specified.  This happens because these social media sites (most recently Facebook) are working to combat misleading links and “fake” news. The social media sites look at the web …

Why do I need to use my personal Facebook ID to connect to our company Facebook page?

ContentMX Knowledge Base, Using the Platform

When you connect to a Facebook page, you will need to connect through a personal Facebook profile that has the rights to administer that page. Connecting through a personal profile is required because Facebook does not provide any other way to manage pages. So do not be concerned about using your personal profile. Once the connection is made, content will …

Browse Button is Missing When Uploading Images

ContentMX Knowledge Base, Using the Platform

The Browse button is used for selecting and uploading images from your computer. It uses Adobe Flash to quickly and efficiently transfer images. This button should appear when you click to Upload an image. In some cases, the Browse button will not appear. This is usually the case when the web browser has disabled Adobe Flash from running. It is easy to enable …

Selecting and Downloading Opt-outs

ContentMX Knowledge Base, Using the Platform

Selecting and Downloading Contacts that Have Opted Out (Unsubscribed) Go to the Contacts area and use the Find feature to select only contacts that have opted-out. Then click the Export Selected Contacts button to download these contacts as a CSV file. Twitter Facebook Google+ LinkedIn Pinterest

An Upgraded User Experience

ContentMX Knowledge Base, Using the Platform

A New Look and Feel The platform has been updated to include some interface improvements that will serve both experienced and novice users. All of the same functionality remains, it’s just easier to access. Here are some of the changes you will encounter. A New Home Screen The home screen layout has been cleaned and improved. To make a new network …