Email Deliverability FAQ

ContentMX Email Deliverability, Knowledge Base

Why am I not receiving email that I am sending to myself? Why are people within our company not receiving the email? It is not uncommon for email you send to yourself from ContentMX to be blocked by email filters. This happens when you are sending an email FROM your company domain TO email addresses within that same domain. Many …

How can I tell if I am an administrator for my company Facebook page?

ContentMX Knowledge Base, Using the Platform

To connect to a Facebook Page you need to be an Administrator for the company Facebook page. To confirm that you are an Admin on your company’s Facebook page, log into your personal Facebook account look under Pages (on the left sidebar). Look for the Your Pages section which can also be found here:  If you are an Admin, your …

Connecting to Hubspot to Send Email

ContentMX Knowledge Base, Using the Platform

This video demonstrates how to connect your account to Hubspot so that you can send your content to your mailing list. Before you can publish your formatted messages in HubSpot, you will need to click the button below to create or update the default template in which the content will be copied and pasted. The template will first appear as …

Why do posts to Facebook, Google+, etc. use a different thumbnail and description from the one I provided?

ContentMX Knowledge Base, Using the Platform

You may discover that when you post a web link to social media sites like Facebook, Twitter and Google+ that the thumbnail and description displayed on these sites is different from the one you specified.  This happens because these social media sites (most recently Facebook) are working to combat misleading links and “fake” news. The social media sites look at the web …

Why do I need to use my personal Facebook ID to connect to our company Facebook page?

ContentMX Knowledge Base, Using the Platform

When you connect to a Facebook page, you will need to connect through a personal Facebook profile that has the rights to administer that page. Connecting through a personal profile is required because Facebook does not provide any other way to manage pages. So do not be concerned about using your personal profile. Once the connection is made, content will …

What are the IP addresses of your application servers so that I can whitelist them for WordPress?

ContentMX Knowledge Base

Currently requests from our application servers will come from one of the following two IP addresses: In some cases, firewalls will limit administrative requests made to WordPress to a specific set of IP addresses. If this is the case, you may see an error with the words “403 Forbidden” appear when you try to validate your WordPress connection. To get around …

Selecting and Downloading Opt-outs

ContentMX Knowledge Base, Using the Platform

Selecting and Downloading Contacts that Have Opted Out (Unsubscribed) Go to the Contacts area and use the Find feature to select only contacts that have opted-out. Then click the Export Selected Contacts button to download these contacts as a CSV file. Twitter Facebook Google+ LinkedIn Pinterest

Integrating to WordPress using XMLRPC

ContentMX Knowledge Base

XMLRPC is the standard protocol (used by a number of blog software vendors – not just WordPress) to allow an external application to integrate to WordPress and create new posts. ContentMX uses XMLRPC as well.   XMLRPC is not an extra plug-in. It is a standard feature of the latest versions of WordPress – however – we do have many clients that …