Email Statistics and Terms

ContentMX Email Performance, Knowledge Base

Here are the key terms you will see in your email activity reports: Total Recipients: The total number of people to which the message was sent. If you send to more than one list, this would be the aggregate number of contacts across all of the lists. Unique Recipients: The number of individual people to which the message was sent. …

Why do I have so many bounces?

ContentMX Email Deliverability, Knowledge Base

A bounce occurs when the ContentMX mail server is unable to find a destination or receives feedback from the destination server that the email cannot be delivered. The most common reason for a bounce is that the email box no longer exists. Bounce rates can vary depending on a number of factors including the age of the list, how frequently …

Common Getting Started Questions

ContentMX Knowledge Base

What if I forget my password? If you have forgotten your password, you can reset the password on your account and receive a new temporary password. Go to the login screen and click the “Forgot Your Password?” link. This will take you to the Reset Password page where you can enter your username. An email will then be sent to …

My email is being sent to a spam folder, how do I prevent that?

ContentMX Email Deliverability, Knowledge Base

We take email deliverability very seriously and work to ensure the best results for our clients. Our email is delivered through SendGrid (http://www.sendgrid.com), one of the worlds largest email infrastructure providers. They provide the services needed to achieve the highest level of deliverability. We also test the quality and deliverability of email using Litmus (http://www.litmus.com). Upon request we can run …