Gmail Not Accepting Email Sent from Gmail Addresses

ContentMX Email Deliverability, Knowledge Base

Gmail (and other similarly configured email providers) will no longer be accepting messages where the From domain is a Gmail address and the message originates from a non-approved Gmail mail domain server/service (which includes email marketing services like ContentMX). This is a security measure they have implemented to help reduce potential address spoofing of their mail domains. What this means: You …

How do I add content to my microsite and then have that appear on my company website?

ContentMX Knowledge Base, Using the Platform

Content is set to appear on your microsite when it is posted to one of your networks (Facebook, LinkedIn, etc.). Edit one of your network connections and locate the option labeled “Display on Microsite”  Set this option to “Yes, show items in this network on the microsite”. To publish information to your website, you have a few options: Publish to Your Blog …

Unable to see a Facebook Page in the list of Facebook Pages I manage

ContentMX Knowledge Base, Using the Platform

If you have confirmed that you have admin access to a Facebook page, but it is still not being listed as an available page when making a Facebook Network connection, this problem may be related to Granular permission as described here: https://developers.facebook.com/docs/facebook-login/permissions/overview/#granularpermissions People can grant app permissions for Pages and business assets they manage at the individual level. For example, someone …

How to Sign in with Your Microsoft Login

ContentMX Knowledge Base, Using the Platform

Do you already have an account with ContentMX? If you already have an account, click on the Sign in with Microsoft button. You will be asked to provide your Microsoft login credentials. If you have more than one Microsoft login, you will be asked to choose one. Provide the appropriate password, and if you have enabled Two Factor Authentication you …

Email Deliverability FAQ

ContentMX Email Deliverability, Knowledge Base

Why am I not receiving email that I am sending to myself? Why are people within our company not receiving the email? It is not uncommon for email you send to yourself from ContentMX to be blocked by email filters. This happens when you are sending an email FROM your company domain TO email addresses within that same domain. Many …

How can I tell if I am an administrator for my company Facebook page?

ContentMX Knowledge Base, Using the Platform

To connect to a Facebook Page you need to be an Administrator for the company Facebook page. To confirm that you are an Admin on your company’s Facebook page, log into your personal Facebook account look under Pages (on the left sidebar). Look for the Your Pages section which can also be found here: https://www.facebook.com/bookmarks/pages  If you are an Admin, your …

Connecting to Hubspot to Send Email

ContentMX Knowledge Base, Using the Platform

This video demonstrates how to connect your account to Hubspot so that you can send your content to your mailing list. Before you can publish your formatted messages in HubSpot, you will need to click the button below to create or update the default template in which the content will be copied and pasted. The template will first appear as …

Why do posts to Facebook, Google+, etc. use a different thumbnail and description from the one I provided?

ContentMX Knowledge Base, Using the Platform

You may discover that when you post a web link to social media sites like Facebook, Twitter and Google+ that the thumbnail and description displayed on these sites is different from the one you specified.  This happens because these social media sites (most recently Facebook) are working to combat misleading links and “fake” news. The social media sites look at the web …