Getting Started Guide: New Account

Amber Shimkus Knowledge Base, Using the Platform

Welcome! Congratulations on creating your account! You’re going to love our easy-to-use platform and weekly episodes of vendor content. Please refer to this Getting Started guide for the basics of setting up your account. We’re here to help you, from logging in to optimizing your sharing. Email us at support@contentmx.com if you need help, or to connect with our Client …

Common Getting Started Questions

ContentMX Knowledge Base

What if I forget my password? If you have forgotten your password, you can reset the password on your account and receive a new temporary password. Go to the login screen and click the “Forgot Your Password?” link. This will take you to the Reset Password page where you can enter your username. An email will then be sent to …

My email is being sent to a spam folder, how do I prevent that?

ContentMX Email Deliverability, Knowledge Base

We take email deliverability very seriously and work to ensure the best results for our clients. Our email is delivered through SendGrid (http://www.sendgrid.com), one of the worlds largest email infrastructure providers. They provide the services needed to achieve the highest level of deliverability. We also test the quality and deliverability of email using Litmus (http://www.litmus.com). Upon request we can run …